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 1) Make sure both the ATV and Apps are updated to the latest versions 2) Double press the home button and manually close down all apps and then reopen them 3) If you've tried the first two then there's just one of two things left to rule out, a Restart 4) Last resort a Reset In recent days, some Apple TV 4K and Apple TV HD users have been receiving a "something went wrong" error message when attempting to load videos using theIf playback doesn't begin shortly, try restarting your device You're signed out Videos you watch may be added to the TV's watch history and influence TV recommendations To avoid this, How To Reset Frozen Apple Tv 4k Youtube Apple tv 4k youtube not working